OUTCOME
Respond faster without losing accuracy
Real-time retrieval and suggestion pipelines help teams move quickly while staying grounded in validated knowledge.
Kiku Live Solution
Kiku Live
Kiku Live is the real-time interaction layer within Kiku Knowledge Management Solutions. It listens to every live interaction, assists agents in the moment, and writes outcomes back into Kiku Core so the governed knowledge fabric keeps improving. For complex B2B service environments, it combines human expertise with AI assistance while preserving policy controls, security, and privacy.
Live conversation
Speech, context, and user state stream in continuously.
AI + agent guidance
Detect issue automatically
Surface ranked resolution steps
Write outcomes back into Kiku Core
Web chat
Contact center
Embedded support
Key outcomes
Real-time support that still stays grounded.
Kiku Live combines AI assistance, agent control, and governed knowledge so teams can move quickly in live environments without losing accuracy, compliance, or trust.
OUTCOME
Deliver consistent knowledge-backed experiences
Support web, in-app, and embedded chat channels with the same governed content and workflows.
Watch Kiku Live In Action
See real-time resolution intelligence unfold during a live interaction.
This overview recording shows the live experience from issue detection through ranked guidance and resolution support, mirroring how Kiku Live assists teams in the moment without replacing agent control.
Kiku Live overview demo
A full walkthrough of Kiku Live in action, showing how the product listens, classifies, and surfaces guided next steps during a real support flow.
Core capabilities
Built for live support, not post-hoc analytics.
The live experience combines conversation context, guided workflows, managed escalation paths, and outcome write-back so every interaction improves the organizational memory platform behind it.
AI-Assisted Live Chat
Let AI propose answer drafts based on hybrid search and agentic flows while human agents review, edit, and send.
Contextual Conversation Memory
Maintain conversation-aware retrieval so suggestions consider the full dialog, not just the last message.
Guided Workflows in Chat
Use agentic resolution flows directly in chat to step users through diagnostics, configuration steps, or forms.
Embedded Knowledge Widgets
Provide interactive FAQ and knowledge widgets alongside chat so users can self-serve or deepen understanding.
Escalation and Handoffs
Transition cleanly between AI-only, hybrid, and human-only handling based on confidence and policy.
Resolution Flow And Transcription
Go deeper into the guided flow and transcription experience.
These focused demos break down how Kiku Live steers the resolution path in detail and how conversation transcription stays visible as a grounded source of context for agents and downstream learning.
Resolution flow detail
A closer look at the step-by-step guided resolution flow, including branching behavior and how the live workflow stays structured for the agent.
Live transcription view
A focused demo of Kiku Live transcription, showing the running conversation record that keeps guidance and write-back grounded in what was actually said.
Resolution intelligence features
The live resolution layer.
Listens to every live call, detects issues from speech, surfaces resolution guidance in real time, and feeds every outcome back into Kiku Core.
✓Zero-click triggers from live speech, not typed queries
✓Upselling intelligence during support calls
✓SME step extraction that turns tacit knowledge into explicit knowledge
✓Telemetry-validated confidence scoring
✓Closed-loop KB write-back that is fully automated
✓Native support for NICE, Five9, RingCentral, OneDrive, and Google Drive