Agents search 4+ tools during live calls
Documentation, case history, product issues, email, and tribal memory while the customer waits.
+8 min AHT
Complex Support AI - High-Stakes Environments
Stop escalating.
Start knowing.
That's Kiku.
Kiku detects faults from live support conversations, surfaces expert-validated resolution paths in seconds, and captures every fix your team makes automatically. Your junior engineers resolve what used to require escalation. Your senior engineers stop answering the same questions twice.
AUTO-DETECTED
Fault classified from live conversation with zero engineer input
CONFIDENCE: 95%
Expert-validated resolution path triggered instantly
CONFIGURATION-AWARE
Resolution grounded in this customer's product version and setup
SIMILAR CASES
Matched against validated historical fixes for this fault type
Own your knowledge graph
Take Back Control of
Your Support Knowledge
Kiku is an Agentic Resolution platform built for high-complexity B2B environments such as manufacturing, high technology, and utilities. It ingests documentation, historical cases, product issues, operational signals, and customer context into a governed knowledge graph, then activates that graph through model-agnostic GraphRAG and real-time resolution flows that fit your stack.
Content sources
CallsMeetingsDocsAPIs
Kiku Platform
GraphRAG + Dynamic Ontology
Metadata + Governance
Guided Support Workflows
Kiku Core
Governed knowledge graph across every source.
Customer Service
Graph-grounded support flows for internal agents and customers.
Kiku Live
Real-time guidance with closed-loop outcome learning.
AI expert for customer support
Not a chatbot.
Not a search tool.
Support AI.
Kiku works like an AI expert beside every support agent. It listens live, detects the issue before the agent searches, surfaces the right answer path, and validates whether the fix worked. For known repeat issues, Kiku can move from assisted guidance to one-click supervised action and eventually autonomous execution on your terms.
Issue context
Live speechTicket historyProduct stateCustomer profile
Agentic control
Assisted
Supervised
Autonomous
Assisted
Kiku surfaces ranked options; the agent decides and acts.
Supervised
Kiku proposes the action; the agent approves with one click.
Autonomous
Kiku executes high-confidence repeat fixes with full audit trail.
Additive intelligence layer
Keep your stack.
Make it resolve.
Kiku does not replace Salesforce, ServiceNow, Zendesk, Jira, or your CTI platform. It adds the missing live intelligence layer on top: real-time issue detection, graph-grounded guidance, and outcome write-back that keeps your support intelligence current across every system.
Existing systems
SalesforceServiceNowZendeskJira
Kiku Intelligence Platform
Live listening
GraphRAG
Outcome learning
Ticketing systems
Keep the workflow of record.
CTI + chat
Add live detection and real-time guidance.
Knowledge sources
Connect docs, cases, product issues, and customer context.
100%Interactions captured automatically·0Human authoring sessions required·50+Technical content types indexed·60%SME load reduced·30dTo first measurable improvement·95%Resolution confidence scoring·24+Language editions supported·5Autonomous agents running continuously·
The problem every enterprise has
Support context disappears
every single day.
High-complexity B2B support does not fit in a static article. When a product issue intersects with a customer's configuration, open cases, entitlement, and known defects, agents need an answer path that connects all of it in real time.
22% of tickets escalate needlessly
L1 agents cannot find an answer path because static content does not model the relationship between product, case, and customer context.
+250% cost
Static content decays faster than teams maintain it
New product issues, case patterns, and customer context rarely make it back into the systems agents rely on.
0% captured
SMEs answer the same questions on repeat
40% of expert time goes to reconstructing answer paths that should already live in the graph.
40% wasted
Agentic AI with expert governance
Not a chatbot. Not a search tool.
Agentic support AI - with expert governance built in.
Kiku works like the most experienced engineer in your organisation, available on every call. Five agents work continuously - detecting faults, surfacing validated resolutions, capturing every fix, and improving the knowledge graph after every interaction. The agents do the work. Your SMEs own the knowledge.
A1
Resolution Agent
Detects the fault from live conversation. Surfaces the expert-validated resolution path instantly. Zero engineer search effort. Real time.
Real-time - Synchronous
A2
Knowledge Maintenance Agent
After every resolved interaction, generates a structured draft article automatically. Routes to the correct SME. Nothing publishes without expert review.
Post-interaction - Async
A3
Outcome Validation Agent
Tracks whether the resolution worked. Updates confidence scores automatically. The graph gets more accurate after every interaction without human management.
Post-outcome - Self-improving
A4
Capture Agent
Ingests technical docs, service bulletins, audio, video, meetings, and field reports. Extracts entities and relationships. Connects new knowledge to the graph automatically.
Continuous ingestion
A5
Gap Detection Agent
Tracks every failed search, every escalation, every fault type with no resolution path. Builds a prioritised content gap queue ranked by frequency and cost of not knowing.
Proactive - Background
Real deployments. Real numbers.
Not projections. Measured outcomes.
35%
Average AHT reduction across enterprise deployments
CONTACT CENTER · N=47
40%
Reduction in L2/L3 escalations, driving more first-call resolutions
ITSM + CC · N=31
$550K+
Annual ROI for a 20-agent team before upselling revenue
20-AGENT BASELINE MODEL
90d
Average time to first measurable ROI milestone
ALL VERTICALS · N=62
How Kiku is different
What no other platform has.
Generic AI stores what was said. Kiku knows what worked - validated by your experts, connected to your customer's specific configuration, improving with every interaction.
| Capability | Five9 / CTI | Salesforce AI | Microsoft Copilot | Kiku |
|---|---|---|---|---|
| Fault detection from live speech | Transcription only | Post-call summary | Limited | Zero-click, real-time |
| Configuration-aware resolution | x | x | x | Adapts to product model, firmware, customer setup |
| Expert-validated SME governance | x | x | x | SME review enforced, full audit trail |
| Outcome-validated confidence scoring | x | x | x | Scores update when fix confirmed to work |
| Self-improving knowledge graph | x | Partial | x | Improves after every resolved interaction |
| Deployable in regulated environments | No governance layer | Limited | Limited | RBAC, audit trail, SME approval workflow |
| Model-agnostic, stack-agnostic | CTI only | Salesforce stack only | Microsoft stack only | Works across any stack |
ROI Calculator
See your savings before you buy.
Every enterprise is different. Adjust the sliders to see what Kiku can deliver for your team size, current handle time, and escalation load.
Shared support graph
One governed knowledge graph across every source.
Documentation, historical cases, product issues, recordings, and customer context feed one continuously improving GraphRAG layer instead of fragmenting intelligence across disconnected tools.
Governed everywhere
Policy-aware retrieval wherever teams work.
RBAC, metadata, and policy-aware graph retrieval travel with the content whether it appears in live support, ticket workflows, search, or self-service.
Closed-loop learning
Every outcome makes the platform stronger.
Kiku combines dynamic ontology, GraphRAG, and outcome write-back so each resolved issue strengthens the graph and improves the next flow automatically.
Estimate your annual ROI
Number of agents25
5200
Avg. handle time (minutes)12 min
4 min30 min
Avg. agent cost ($/hour)$38/hr
$18/hr$80/hr
Estimated annual savings
$1.3M
Based on 30% AHT reduction · 40% escalation reduction
Book a personalized demo
See Kiku resolve your real support scenarios.
Instead of a canned walkthrough, we run a proof session around two or three of your actual support scenarios. You will see Kiku Live detect the issue, traverse your knowledge graph, guide the flow, and show how outcomes write back.
What to expect
30-minute proof session
Two or three of your ticket types
ROI model around your team
No slides. No stock examples. We tailor the session to your environment, your ticket types, and the outcomes your team actually needs to prove.