Agents search 4+ tools during live calls
Confluence, SharePoint, email, tribal memory while the customer waits on hold.
+8 min AHT
Resolution Intelligence Platform
Every conversation
is knowledge.
Stop losing it.
Kiku listens to your live support calls, captures your recorded meetings, and turns every interaction into permanent, searchable enterprise intelligence automatically. The knowledge base that writes itself.
AUTO-DETECTED
Issue classified from live conversation
CONFIDENCE: 95%
Resolution steps triggered instantly
Kiku Core - SMART SUGGESTIONS
AI-powered answers from your full KB
SIMILAR CASES
Matched against historical resolutions
Own your enterprise knowledge
Take Back Control of
Your Enterprise Knowledge
Kiku Knowledge Management Solutions is an organizational memory platform built on the Kiku Intelligence Platform for high-complexity B2B environments such as manufacturing, high technology, and utilities. It unifies documents, recordings, and live conversations into a governed knowledge fabric so security- and privacy-conscious teams can centralize fragmented content, govern access with confidence, and activate it through model-agnostic AI that fits their stack.
Content sources
CallsMeetingsDocsAPIs
Kiku Platform
Hybrid Search + Dynamic Ontology
Metadata + Governance
Agentic Workflows
Kiku Core
Searchable enterprise memory across every format.
Customer Service
Support knowledge flows for internal agents and customers.
Kiku Live
Real-time assistance and closed-loop resolution capture.
35%avg AHT reduction·100%conversations captured·$550K+annual ROI / 20-agent team·50+content types indexed·40%fewer escalations·60%SME load reduced·90 daysto first measurable ROI·2.1 monthspayback period·240+enterprise deployments·
The problem every enterprise has
Knowledge disappears
every single day.
Every call that ends. Every meeting that closes. Every expert who leaves. The knowledge your organization generates is its most valuable asset and almost all of it is being lost.
22% of tickets escalate needlessly
L1 agents cannot find the resolution, so they kick it up at 2.5x the cost.
+250% cost
Every meeting ends and knowledge vanishes
Training sessions, sales calls, and post-mortems become recordings nobody watches and insights nobody captures.
0% captured
SMEs answer the same questions on repeat
40% of expert time goes to fielding queries the KB should handle, but never does.
40% wasted
Real deployments. Real numbers.
Not projections. Measured outcomes.
35%
Average AHT reduction across enterprise deployments
CONTACT CENTER · N=47
40%
Reduction in L2/L3 escalations, driving more first-call resolutions
ITSM + CC · N=31
$550K+
Annual ROI for a 20-agent team before upselling revenue
20-AGENT BASELINE MODEL
90d
Average time to first measurable ROI milestone
ALL VERTICALS · N=62
ROI Calculator
See your savings before you buy.
Every enterprise is different. Adjust the sliders to see what Kiku delivers for your team size and current handle time.
Shared enterprise memory
One governed knowledge layer across every source.
Conversations, recordings, docs, and structured data feed one continuously improving memory layer instead of fragmenting intelligence across disconnected tools.
Governed everywhere
Policy-aware retrieval wherever teams work.
RBAC, metadata, and policy-aware retrieval travel with the content whether it appears in live support, search, or self-service workflows.
Closed-loop learning
Every resolution makes the platform stronger.
Kiku combines dynamic ontology, hybrid retrieval, and outcome write-back so each resolved issue improves the next answer automatically.
Estimate your annual ROI
Number of agents25
5200
Avg. handle time (minutes)12 min
4 min30 min
Avg. agent cost ($/hour)$38/hr
$18/hr$80/hr
Estimated annual savings
$1.3M
Based on 30% AHT reduction · 40% escalation reduction
Book a personalized demo
See Kiku resolve a real ticket from your environment.
Start from the homepage or any demo CTA across the site. We will tailor the session to your team's support scenarios, workflows, and operational constraints.
What to expect
30-minute working session
Built around your environment
Response within 4 hours
No slides. No canned walk-through. We will tailor the session to your environment and the scenarios your team actually handles.